Refund Policy
Effective 1 October 2026
InGen Pro is A$4.99 AUD per month, billed through Stripe by Nalphex Labs (ABN 71 993 467 709), Victoria, Australia.
1. Cancelling
Cancel yourself in Settings using the Cancel Subscription option on the InGen Pro card. Cancelling stops the next renewal and you keep Pro until the end of the paid period, then return to Free. If cancelling doesn't work, email us.
2. Refunds
Because Pro gives immediate access for the whole period, forgetting to cancel or a change of mind isn't automatically refundable. If something's gone wrong, ask anyway — we look at every request fairly and may approve a goodwill refund where that's reasonable.
3. Incorrect charges and service problems
Charged twice, charged in error, or a serious service failure? Contact support — we investigate properly and put it right.
4. How refunds are paid
Approved refunds go back through Stripe to your original payment method; bank processing time varies.
5. Deleting your account
Deleting your account immediately ends any active Pro subscription. It isn't automatically a refund of unused time unless the law requires one.
6. Payment disputes
If there's a dispute, contact us first where possible — we handle them individually. We won't restrict your account for raising a concern or exercising a lawful right, and we'll only temporarily restrict access where reasonably necessary, such as suspected fraud, security or legal issues.
7. Your rights
Nothing here limits your rights under the Australian Consumer Law, including remedies where a service isn't provided with due care and skill or isn't fit for a disclosed purpose.
8. Contact
Email support@ingen-nalphexlabs.com or use our Contact page.